Contact Form Section
On this page:
How to launch contact form
I do not see my changes
I do not see a contact form in my page
Why am I experiencing delays while loading my Contact form
How can I customize my Contact form
How to remove the contact form
There are a few simple steps to launch your contact form in our app
First, you need to input an email address where your contact forms should be sent (you may also edit the subject of the emails you will receive from the contact form).
Choose the form of the contact form (embedded in the page or as a widget) and whether it should be displayed in all pages or only in some specific.
Choose template and style the form. Click save in the top right corner.
When you're happy with your contact form, you may launch it in your store by clicking the Activate button in the upper right corner. Please note, you may need to turn on Contact Form extension first.
To turn on, from Shopify admin go Sales channels > Online Store > Customize:
Please check the box of Contact Form extension and don't forget to click SAVE button.
Note : After these steps, you should see a contact form on your store.
How to clear the cache on your website: Windows
press CTRL + F5. MAC: press Command + Shift + R
Your website will reload automatically, and the cache will be cleared
Check if you have activated the feature. You can activate your contact form by clicking the Activate button in the upper right corner.
Check if Contact Form extension is turned on.
Make sure you have cleared your browser's cache. This is something you should do every time after updating your store. On Windows, you can clear your browser's cache by pressing CTRL + F5. On MAC, click Command + Shift + R. If the changes were made inside the HelpCenter's Contact form feature, clearing of the cache for 1-2 times should work. If the changes were made using Shopify (e.g., adding an H5 tag), clearing the cache might take longer and will likely require you to repeat the process. As an alternative, you can also try a different browser to see if your Contact form is visible.
This is also expected with some custom or not as popular themes. If you have one, we recommend contacting our support, so we could fix this.
Check what form (embedded or widget) and place (top or bottom of the page and all pages or specific pages) you have chosen and if you are looking at the same page/place.
HelpCenter Contact Form load using Javascript which means that it first fully loads your page, and then the contact form follows. The fact that you're experiencing a slight delay isn't affected by the HelpCenter app. This is simply how your Shopify theme loads our scripts.
The contact form can be customized by using our layout editor in the Template section: Please select the Contact form template, click Save in the upper right corner, then click Customize.
Here you can change text and background colors, borders, padding, add image and new elements. You can also preview the changes you’re about to make to be sure it’s what you want.
If you want to remove contact form, you should deactivate tabs in the top right corner of the dashboard menu
.
How to launch contact form
I do not see my changes
I do not see a contact form in my page
Why am I experiencing delays while loading my Contact form
How can I customize my Contact form
How to remove the contact form
How to launch contact form?
There are a few simple steps to launch your contact form in our app
First, you need to input an email address where your contact forms should be sent (you may also edit the subject of the emails you will receive from the contact form).
Choose the form of the contact form (embedded in the page or as a widget) and whether it should be displayed in all pages or only in some specific.
Choose template and style the form. Click save in the top right corner.
When you're happy with your contact form, you may launch it in your store by clicking the Activate button in the upper right corner. Please note, you may need to turn on Contact Form extension first.
To turn on, from Shopify admin go Sales channels > Online Store > Customize:
Please check the box of Contact Form extension and don't forget to click SAVE button.
Note : After these steps, you should see a contact form on your store.
I do not see my changes?
How to clear the cache on your website: Windows
press CTRL + F5. MAC: press Command + Shift + R
Your website will reload automatically, and the cache will be cleared
I do not see a contact form in my page
Check if you have activated the feature. You can activate your contact form by clicking the Activate button in the upper right corner.
Check if Contact Form extension is turned on.
Make sure you have cleared your browser's cache. This is something you should do every time after updating your store. On Windows, you can clear your browser's cache by pressing CTRL + F5. On MAC, click Command + Shift + R. If the changes were made inside the HelpCenter's Contact form feature, clearing of the cache for 1-2 times should work. If the changes were made using Shopify (e.g., adding an H5 tag), clearing the cache might take longer and will likely require you to repeat the process. As an alternative, you can also try a different browser to see if your Contact form is visible.
This is also expected with some custom or not as popular themes. If you have one, we recommend contacting our support, so we could fix this.
Check what form (embedded or widget) and place (top or bottom of the page and all pages or specific pages) you have chosen and if you are looking at the same page/place.
Why am I experiencing delays while loading my Contact form?
HelpCenter Contact Form load using Javascript which means that it first fully loads your page, and then the contact form follows. The fact that you're experiencing a slight delay isn't affected by the HelpCenter app. This is simply how your Shopify theme loads our scripts.
How can I customize my Contact form?
The contact form can be customized by using our layout editor in the Template section: Please select the Contact form template, click Save in the upper right corner, then click Customize.
Here you can change text and background colors, borders, padding, add image and new elements. You can also preview the changes you’re about to make to be sure it’s what you want.
How to remove the contact form?
If you want to remove contact form, you should deactivate tabs in the top right corner of the dashboard menu
.
Updated on: 18/06/2024
Thank you!