On this page:

• How to Linking HC with shops Menu

• How to edit the URL link path in the store settings

• How to create structure of FAQ

• How to add two layer option

• How to add a video to your FAQ page

• How to add a picture to your FAQ page

• [Formatting considerations when editing articles

](#3-formating-considerations-when-editing-articles)

How to Linking HC with shops Menu

Steps to link the app with your store's menu

1. Click a button “Add Menu Item” from HelpCenter settings page:

2. Click Add Menu link

3. Click Add Menu Item link

4. Give menu item a name (e.g., Help Center or FAQ);

How to edit the URL link path in the store settings

Steps to edit the URL link path

1. In the Settings, select Apps and sales channels:

2. Find the HelpCenter app and click on it

3. Choose the “Customize URL” option

4. Select your preferred option from a drop-down menu. You can use apps, a, community and tools for your link path. And enter your preferred name in the text field

Note : when a proxy URL is edited - the menu item link path in a Navigation section must be replaced accordingly.

How to create structure of FAQ

The structure of HelpCenter is very simple, and it has 3 layers - categories, sections, and articles. It's important to know that all articles belong to a section under which they were created. If the section is unpublished or deleted, all questions under the section will also be deleted. The same is for the categories, if a category is deleted, all sections and articles under it will be also deleted.

How to add two layer option

1. Go to the FAQ section, choose “Select and customize template”:

2. you can find a few helpful options to make the FAQ 2 layer

3. “Collapse sections” unchecked - so the content of FAQ would be open by default. “Display category titles” unchecked - so the titles of Category is not visible

How to add a video to your FAQ page

1. You can add a video to your FAQ page if the video can be embedded from an online source. For example, you can go to YouTube, choose your desired video and click to share

2. Then choose to Embed:

3. Copy the code provided:

4. Paste the code in the Article's editor as HTML < >:

How to add a picture to your FAQ page

Steps to add a picture to your FAQ page.

1. Navigate to your store Content Panel > Files

2. Upload the image that you wish to use and copy its URL

3. Open the article that you wish to add the image to and click on image icon:

4. Paste previously copied URL address and add a description:

Formating considerations when editing articles

**

When adding or editing text in the text editor, pay close attention to the “ Clear formatting” checkbox before saving.

• If checked, all text formatting (e.g., bold, italic, tables, divider lines, etc.) will be stripped and reduced to plain text.

• If unchecked, any styles from external text editors will be preserved – which may include unwanted or inconsistent formatting that can affect your FAQ design.

Tip: Check this box only if you want to remove all formatting. Otherwise, clean your text manually or format directly within the HelpCenter editor to avoid design issues.

**

Updated on: 15/04/2025