FAQ Section
On this page:
How to Linking HC with shops Menu
How to edit the URL link path in the store settings
How to create structure of FAQ
How to add two layer option
How to add a video to your FAQ page
How to add a picture to your FAQ page
Formatting considerations when editing articles
Steps to link the app with your store's menu
Click a button “Add Menu Item” from HelpCenter settings page:
Click Add Menu link
Click Add Menu Item link
Give menu item a name (e.g., Help Center or FAQ);
Then type /apps/help-center in the link field;
The option showing this link will pop up. Just select it and click add
Steps to edit the URL link path
In the Settings, select Apps and sales channels:
Find the HelpCenter app and click on it
Choose the “Customize URL” option
Select your preferred option from a drop-down menu. You can use apps, a, community and tools for your link path. And enter your preferred name in the text field
Note : when a proxy URL is edited - the menu item link path in a Navigation section must be replaced accordingly.
The structure of HelpCenter is very simple, and it has 3 layers - categories, sections, and articles. It's important to know that all articles belong to a section under which they were created. If the section is unpublished or deleted, all questions under the section will also be deleted. The same is for the categories, if a category is deleted, all sections and articles under it will be also deleted.
Go to the FAQ section, choose “Select and customize template”:
you can find a few helpful options to make the FAQ 2 layer
“Collapse sections” unchecked - so the content of FAQ would be open by default. “Display category titles” unchecked - so the titles of Category is not visible
You can add a video to your FAQ page if the video can be embedded from an online source. For example, you can go to YouTube, choose your desired video and click to share
Then choose to Embed:
Copy the code provided:
Paste the code in the Article's editor as HTML < >:
Steps to add a picture to your FAQ page.
Navigate to your store Content Panel > Files
Upload the image that you wish to use and copy its URL
Open the article that you wish to add the image to and click on image icon:
Paste previously copied URL address and add a description:
When adding or editing text in the text editor, pay close attention to the “ Clear formatting” checkbox before saving.
If checked, all text formatting (e.g., bold, italic, tables, divider lines, etc.) will be stripped and reduced to plain text.
If unchecked, any styles from external text editors will be preserved – which may include unwanted or inconsistent formatting that can affect your FAQ design.
Tip: Check this box only if you want to remove all formatting. Otherwise, clean your text manually or format directly within the HelpCenter editor to avoid design issues.
How to Linking HC with shops Menu
How to edit the URL link path in the store settings
How to create structure of FAQ
How to add two layer option
How to add a video to your FAQ page
How to add a picture to your FAQ page
Formatting considerations when editing articles
How to Linking HC with shops Menu
Steps to link the app with your store's menu
Click a button “Add Menu Item” from HelpCenter settings page:
Click Add Menu link
Click Add Menu Item link
Give menu item a name (e.g., Help Center or FAQ);
Then type /apps/help-center in the link field;
The option showing this link will pop up. Just select it and click add
How to edit the URL link path in the store settings
Steps to edit the URL link path
In the Settings, select Apps and sales channels:
Find the HelpCenter app and click on it
Choose the “Customize URL” option
Select your preferred option from a drop-down menu. You can use apps, a, community and tools for your link path. And enter your preferred name in the text field
Note : when a proxy URL is edited - the menu item link path in a Navigation section must be replaced accordingly.
How to create structure of FAQ
The structure of HelpCenter is very simple, and it has 3 layers - categories, sections, and articles. It's important to know that all articles belong to a section under which they were created. If the section is unpublished or deleted, all questions under the section will also be deleted. The same is for the categories, if a category is deleted, all sections and articles under it will be also deleted.
How to add two layer option
Go to the FAQ section, choose “Select and customize template”:
you can find a few helpful options to make the FAQ 2 layer
“Collapse sections” unchecked - so the content of FAQ would be open by default. “Display category titles” unchecked - so the titles of Category is not visible
How to add a video to your FAQ page
You can add a video to your FAQ page if the video can be embedded from an online source. For example, you can go to YouTube, choose your desired video and click to share
Then choose to Embed:
Copy the code provided:
Paste the code in the Article's editor as HTML < >:
How to add a picture to your FAQ page
Steps to add a picture to your FAQ page.
Navigate to your store Content Panel > Files
Upload the image that you wish to use and copy its URL
Open the article that you wish to add the image to and click on image icon:
Paste previously copied URL address and add a description:
Formating considerations when editing articles
When adding or editing text in the text editor, pay close attention to the “ Clear formatting” checkbox before saving.
If checked, all text formatting (e.g., bold, italic, tables, divider lines, etc.) will be stripped and reduced to plain text.
If unchecked, any styles from external text editors will be preserved – which may include unwanted or inconsistent formatting that can affect your FAQ design.
Tip: Check this box only if you want to remove all formatting. Otherwise, clean your text manually or format directly within the HelpCenter editor to avoid design issues.
Updated on: 15/04/2025
Thank you!