FAQ Section
On this page:
- [Formatting considerations when editing articles
](#3-formating-considerations-when-editing-articles)
How to Linking HC with shops Menu
Steps to link the app with your store's menu
- Click a button “Add Menu Item” from HelpCenter settings page:
- Click Add Menu link
- Click Add Menu Item link
- Give menu item a name (e.g., Help Center or FAQ);
How to edit the URL link path in the store settings
Steps to edit the URL link path
- In the Settings, select Apps and sales channels:
- Find the HelpCenter app and click on it
- Choose the “Customize URL” option
- Select your preferred option from a drop-down menu. You can use apps, a, community and tools for your link path. And enter your preferred name in the text field
Note : when a proxy URL is edited - the menu item link path in a Navigation section must be replaced accordingly.
How to create structure of FAQ
The structure of HelpCenter is very simple, and it has 3 layers - categories, sections, and articles. It's important to know that all articles belong to a section under which they were created. If the section is unpublished or deleted, all questions under the section will also be deleted. The same is for the categories, if a category is deleted, all sections and articles under it will be also deleted.
How to add two layer option
- Go to the FAQ section, choose “Select and customize template”:
- you can find a few helpful options to make the FAQ 2 layer
- “Collapse sections” unchecked - so the content of FAQ would be open by default. “Display category titles” unchecked - so the titles of Category is not visible
How to add a video to your FAQ page
- You can add a video to your FAQ page if the video can be embedded from an online source. For example, you can go to YouTube, choose your desired video and click to share
- Then choose to Embed:
- Copy the code provided:
- Paste the code in the Article's editor as HTML < >:
How to add a picture to your FAQ page
Steps to add a picture to your FAQ page.
- Navigate to your store Content Panel > Files
- Upload the image that you wish to use and copy its URL
- Open the article that you wish to add the image to and click on image icon:
- Paste previously copied URL address and add a description:
Formating considerations when editing articles
**
When adding or editing text in the text editor, pay close attention to the “ Clear formatting” checkbox before saving.
- If checked, all text formatting (e.g., bold, italic, tables, divider lines, etc.) will be stripped and reduced to plain text.
- If unchecked, any styles from external text editors will be preserved – which may include unwanted or inconsistent formatting that can affect your FAQ design.
Tip: Check this box only if you want to remove all formatting. Otherwise, clean your text manually or format directly within the HelpCenter editor to avoid design issues.
**
Updated on: 15/04/2025
Thank you!