Widget Section
On this page:
How to start using Widget
I do not see the Widget in my store
Why am I experiencing delays while loading my Widget
Can I customize my widget
How can I remove the Widget from my store
There are a few simple steps to launch your HelpCenter widget
Firstly, you need to have at least one category published on your FAQ page or have an email address added to your contact form settings.
Choose the template, click Save in the upper right corner, then Customize.
In customize widget templates section select the content that you want to display (FAQ, Contact form, order tracking, live chat, or all of them) in your widget and where the widget will be displayed (It can be all the pages or only the selected ones in your store)
Once you’re happy with the results from the preview, you may launch the widget by clicking the Activate button:
When enabling the Widget for the first time, you will be redirected to your theme setting to enable its extension.
To check, from Shopify admin go Sales channels > Online Store > Customize:
Make sure that the Widget extension is enabled and click the SAVE button.
Note : After these steps, you should see the HelpCenter widget on your store.
Check if you have activated the feature. You can activate your Widget by clicking the Activate button.
Check if the Widget extension is enabled in your theme settings.
Make sure you have cleared your browser’s cache. On Windows, you can clear your browser’s cache by pressing CTRL + SHIFT + R. On MAC, click Command (⌘) + SHIFT + R.
This is also expected with some custom or not as popular themes. If you have one, we recommend contacting our support, so that we could fix this.
Check the pages where you selected to display your widget and if you are looking on the same page.
HelpCenter Widget loads using Javascript which means that it first fully loads your page, and then the Widget follows. The fact that you’re experiencing a slight delay isn’t affected by the HelpCenter app. This is how your Shopify theme loads our scripts.
The Widget can be customized by using our layout editor in the Widget template section. Select the template > Save> Customize. Here, you can change text and background colors, and borders, customize button and main body, etc. You can also preview the changes you’re about to make to be sure it’s what you want.
Note : The initial widget preview, all the FAQ, contact form, and order tracking blocks will be visible.
If you want to remove the widget, you should deactivate it in the dashboard menu:
How to start using Widget
I do not see the Widget in my store
Why am I experiencing delays while loading my Widget
Can I customize my widget
How can I remove the Widget from my store
How to start using Widget?
There are a few simple steps to launch your HelpCenter widget
Firstly, you need to have at least one category published on your FAQ page or have an email address added to your contact form settings.
Choose the template, click Save in the upper right corner, then Customize.
In customize widget templates section select the content that you want to display (FAQ, Contact form, order tracking, live chat, or all of them) in your widget and where the widget will be displayed (It can be all the pages or only the selected ones in your store)
Once you’re happy with the results from the preview, you may launch the widget by clicking the Activate button:
When enabling the Widget for the first time, you will be redirected to your theme setting to enable its extension.
To check, from Shopify admin go Sales channels > Online Store > Customize:
Make sure that the Widget extension is enabled and click the SAVE button.
Note : After these steps, you should see the HelpCenter widget on your store.
I do not see the Widget in my store
Check if you have activated the feature. You can activate your Widget by clicking the Activate button.
Check if the Widget extension is enabled in your theme settings.
Make sure you have cleared your browser’s cache. On Windows, you can clear your browser’s cache by pressing CTRL + SHIFT + R. On MAC, click Command (⌘) + SHIFT + R.
This is also expected with some custom or not as popular themes. If you have one, we recommend contacting our support, so that we could fix this.
Check the pages where you selected to display your widget and if you are looking on the same page.
Why am I experiencing delays while loading my Widget?
HelpCenter Widget loads using Javascript which means that it first fully loads your page, and then the Widget follows. The fact that you’re experiencing a slight delay isn’t affected by the HelpCenter app. This is how your Shopify theme loads our scripts.
Can I customize my widget?
The Widget can be customized by using our layout editor in the Widget template section. Select the template > Save> Customize. Here, you can change text and background colors, and borders, customize button and main body, etc. You can also preview the changes you’re about to make to be sure it’s what you want.
Note : The initial widget preview, all the FAQ, contact form, and order tracking blocks will be visible.
How can I remove the Widget from my store?
If you want to remove the widget, you should deactivate it in the dashboard menu:
Updated on: 18/06/2024
Thank you!