Articles on: Helpdesk Settings

Email Channel

On this page:





How to Setup Email Channels đź“©



Steps:


  1. Adding new inbox


  • You can add as many email accounts (inboxes) as you need to work with Shopify customers


  • Different emails for supporting different stores


  • Bigger stores might need different inboxes for support, sales and other purposes


  • In order to create a new email account you need to follow these steps: Settings → Email channels → ”Add email”





  1. Mailbox setup


  • Outlook : You can connect Outlook accounts automatically by following Microsoft instructions.



  • Gmail, Yahoo, and others : For other email providers, please follow the steps provided in the app.


Receiving emails



Sending emails



Updated on: 18/06/2024

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