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• How to Connect Facebook Messenger Account

How to Connect Facebook Messenger Account ⓕ

Steps to connect your Facebook Messenger account to HelpDesk

1. Settings → Messenger channels → ”Add account”
   
2. Click the “Continue with Facebook” button.
   (**Note **: Make sure you are logged in with the Facebook account that has admin permissions for your Facebook business page)
   
   
   
   
3. Choose your business page (or pages) from the list
   
   
   
4. Keep the default permissions for the HelpCenter app. Please note that the permissions are needed to activate social chat conversations in the HelpDesk:
   

• Receive your email address
• Manage and access Page conversations in Messenger
• Show a list of the Pages you manage
• Manage accounts, settings, and webhooks for a Page
  
  
  
  

5. You will be redirected back to the HelpDesk app. Select your messenger page to add.
   
   
   
   
6. Choose the users that will have access to this messenger account.
   
   
   

Updated on: 18/06/2024