To ensure a smooth experience during live chat interactions, only specific file types are supported for upload.

NOTE:

If the content of the file does not correspond to its extensions such file will not be uploaded.

Example: you have .avi video file, but corrected the extension to be .mp4 - the file will not be uploaded.

Images:

Supported formats for screenshots, photos, and other image files:

• .gif
• .png
• .jpeg, .jpg
• .bmp
• .webp
• .icon
• .tiff, .tif

Documents:

Supported formats for text documents, PDFs, and rich text files:

• .pdf - PDF
• .doc, .docx - Microsoft Word
• .rtf - Rich Text Format
• .txt - Plain Text
• .xml - XML File

Spreadsheets

Supported formats for Excel and other spreadsheet formats:

• .xls, .xlsx - Microsoft Excel
• .csv - Comma-Separated Values

Presentations

Supported formats for slide decks and presentations:

• .ppt, .pptx - Microsoft PowerPoint

Archives and Compressed Files:

Supported formats for uploading zipped folders or compressed data:

• .zip
• .rar
• .tar
• .gz (if applicable under application/x-compressed or similar)

Audio:

Supported formats for voice messages, music, and other audio content:

• .mp3
• .wav
• .mpeg
• .m4a, .mp4 (audio format)

Video:

Supported format for short videos or screen recordings:

• mp4

Updated on: 09/07/2025