Unlimited Agents
On this page:
How to add Agents 👨🏻💼
Steps:
- Add Agents
- You can create an unlimited number of users (agents) to work with customers' emails, chat, and FB messenger inquiries.
- In order to create new user agent you need to follow these steps: Settings → Agents → Create an agent
- General Settings
- In the General Settings, you can enable agents to see other agents' information for logs and analytics, and set assignment rules to restrict ticket reassignment within a specified period.
Updated on: 18/06/2024
Thank you!