Articles on: Helpdesk Settings

Unlimited Agents

On this page:





How to add Agents 👨🏻‍💼

Steps:

  1. Add Agents

  • You can create an unlimited number of users (agents) to work with customers' emails, chat, and FB messenger inquiries.

  • In order to create new user agent you need to follow these steps: Settings → Agents → Create an agent

  1. General Settings

  • In the General Settings, you can enable agents to see other agents' information for logs and analytics, and set assignment rules to restrict ticket reassignment within a specified period.


Updated on: 18/06/2024

Was this article helpful?

Share your feedback

Cancel

Thank you!