On this page:

• How to add Agents

How to add Agents 👨🏻‍💼

Steps:

1. Add Agents

• You can create an unlimited number of users (agents) to work with customers' emails, chat, and FB messenger inquiries.

• In order to create new user agent you need to follow these steps: Settings → Agents → Create an agent

2. General Settings

• In the General Settings, you can enable agents to see other agents' information for logs and analytics, and set assignment rules to restrict ticket reassignment within a specified period.

Updated on: 18/06/2024