• Analytics

  On this page: How to access Analytics from the main mailbox window How to check history review and manage past interactions How to access Analytics from the main mailbox window You can access Analytics from the main mailbox window - the blue ”Analytics” icon in the left bottom corner. Here you can find useful statistics about customer support activitiesFew readers

• Working With Inbox

  On this page: How to work with Help Center App Inbox How to work with Help Center App Inbox 👍 All: This section displays all tickets across different communication channels. It provides a comprehensive view of every ticket, regardless of its source, ensuring that no ticket goes unnoticed. Live Chat: This section is dedicated to tickets generated from live chat interactions. It allows you to view and respond to real-timeFew readers

• Managing Contacts

  On this page: How to Manage Contact in Help Center App How to Manage Contact in Help Center App 👍 People: View and manage individual contacts. Add new contacts, edit details, and keep track of contact information such as names, email addresses, and phone numbers. Companies: Manage company contacts. Add new companies, and track their details, including company names and associated contacts. Teams: Organize contacts inFew readers